We are a husband and wife business. We sell online and, at U.K. county shows, and other large outdoor events in Wales.
We were inspired to start our Welsh product line because, our customers were requesting more and more Welsh language related products.
All our products are our own designs and, handmade with love and care by us, in our own S.Wales studio. We believe that our customers should receive from us, a good, solid product that will last. It is to this end that we design and produce our products.
We started this business in 2010 due to a change in circumstances. We have had many 1000's of satisfied new, and returning customers over the years, who have bought from us direct at shows and from our online Etsy shop.
We endeavour to ensure our customers are happy with their purchases and our service.
If a product is in stock, we endeavour to post it on the day of order. If it has to be made, it will be posted as soon as is possible.
I'm sure you will love your items but, if they are not as described we have a no-quibble returns policy. If you are not 100% satisfied with your purchase you can send it back for an exchange or refund.
Simply send the goods back within 30 days of receipt, in their original packaging and include your proof of purchase.
Contact us first at email@example.com. The return address will be on the product packaging.
Goods have to be in a saleable condition. Please ensure the item is unworn / unused, that all labels are still attached and that it is in the original packaging.
Personalised orders will only be refunded, or replaced if the fault with them is our fault.